{"id":64077,"date":"2024-12-06T14:52:09","date_gmt":"2024-12-06T03:52:09","guid":{"rendered":"https:\/\/ashtonmedia.com.au\/?page_id=64077"},"modified":"2025-01-20T03:39:18","modified_gmt":"2025-01-19T16:39:18","slug":"2025-shortlist","status":"publish","type":"page","link":"https:\/\/ashtonmedia.com.au\/symposiums\/cx-awards\/2025-shortlist\/","title":{"rendered":"2025 Shortlist"},"content":{"rendered":"
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2025 Shortlist<\/h2>\n<\/p><\/div><\/div>\n
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Best Use of Technology to
Revolutionise CX<\/h4>\n

Category sponsored by Datacom<\/p>\n

\"Datacom<\/div>\n

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Bare<\/strong>
Using Technology to Unlock Human-Led Care<\/p>\n

Cotton On<\/strong>
Mobi Technology Transforms Fitting Room Experience at Cotton On<\/p>\n

Endeavour Group<\/strong>
Endeavour Group – ALH Hotels pub+ app and loyalty program<\/p>\n

Intuit Quickbooks<\/strong>
Listen, Learn, and Save: Intuit QuickBooks\u2019 CX Retention Initiative That Harnessed the Power of Conversational AI for Personalised and Empathetic Solutions<\/p>\n

Nespresso<\/strong>
Nespresso ANZ Contact Centre Digital Optimisation 2024<\/p>\n

Suncorp<\/strong>
Leveraging Gen AI to efficiently provide our people information to drive better customers experiences<\/p>\n<\/p><\/div><\/div>\n

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Best CX
Transformation<\/h4>\n<\/div>\n
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Aesop<\/strong>
Redefining Retail: Aesop’s Global CX Transformation for a Customer-Centric Future<\/p>\n

Alinta Energy<\/strong>
Best CX Transformation Nomination<\/p>\n

PEXA<\/strong>
PEXA\u2019s CX Transformation: From Paper Trails to Driving Digital Change in Property Settlements<\/p>\n

Specsavers<\/strong>
Visionary CX Transformation: How Specsavers’ Customer-Centric Transformation is Redefining Retail Excellence<\/p>\n

Suncorp (Insurance Australia)<\/strong>
Unlocking CX Excellence Through Digitally Empowered Transformation<\/p>\n

Webjet Group<\/strong>
Redefining Customer Experience: Webjet Group’s Journey to Customer Obsession<\/p>\n

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Best CX Initiative<\/h4>\n<\/div>\n
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Cricket Australia<\/strong>
Reimagining Fan Experience: Real-Time Feedback in Test Cricket<\/p>\n

Feros Care<\/strong>
Feros Care Sailors Virtual Cruise<\/p>\n

JAX Tyres & Auto<\/strong>
Turning the Tide: From Passives to Promoters at JAX Tyres & Auto<\/p>\n

McDonald’s Australia<\/strong>
Fast Food, Faster Feedback: McDonald\u2019s 96% Faster Feedback Loop Driving Higher Loyalty and Revenue<\/p>\n

Optus<\/strong>
Optus eSIM Network Trial<\/p>\n

Optus<\/strong>
VoX – A mobile app connecting employees to the customer experience <\/p>\n

St Vincents Care<\/strong>
Celebrating You Series (TV & Podcast) – Supporting Families in Navigate The Emotions Of Aged Care Decisions<\/p>\n<\/p><\/div>\n<\/div>\n

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CX Team of the year<\/h4>\n<\/div>\n
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Australian Ethical<\/strong>
Unifying innovation: the Team driving Australian Ethical’s seamless Join experience<\/p>\n

IRESS<\/strong>
Global Collaboration, Local Impact: How Iress\u2019s CX Team Transformed Customer Experience in Just One Year<\/p>\n

JAX Tyres & Auto<\/strong>
JAX Tyres & Auto: Uniting 92 Franchisees to Drive Customer Excellence<\/p>\n

Mirvac<\/strong>
Go Beyond: creating an enterprise-approach to deliver the best customer experience<\/p>\n

Services Australia<\/strong>
Strategic Design, Business and Customer Architecture<\/p>\n

Telstra<\/strong>
Picture this: a team of six CX enthusiasts on a mission to shake things up at Telstra.<\/p>\n<\/p><\/div><\/div>\n<\/div>\n

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Best CX Partner (Technology or Advisory)<\/h4>\n<\/div>\n
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G8 Education & Wink<\/strong>
Transforming lives: How Team Saver and Childcare Saver enhance customer experience <\/p>\n

InMoment<\/strong>
Reimagining Customer Experience by Amplifying the Silent Majority and Redefining ROI<\/p>\n

Kapiche<\/strong>
Proving the Value of CX: The $307,000 NPS Point at Reflections Holidays<\/p>\n

Medallia<\/strong>
Linking operational data to real-time feedback to drive action<\/p>\n

Qualtrics<\/strong>
Understand customers and employees. Act when it counts.<\/p>\n

Thematic<\/strong>
Turning Crisis into Opportunity: Watercare’s CX Transformation Powered by Thematic AI<\/p>\n<\/p><\/div>\n<\/div>\n

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Best Use of Customer Data and Insights to Improve CX<\/h4>\n<\/div>\n
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AustralianSuper<\/strong>
AustralianSuper Pre-Complaints<\/p>\n

Queensland Department of Transport and Main Roads<\/strong>
Transport Talk: putting the voice of our Queensland customers at the centre of everything we do<\/p>\n

City of Sydney<\/strong>
From Likes to Impact: City of Sydney’s Social Media Metamorphosis <\/p>\n

HotDoc<\/strong>
Prioritising What Matters: How HotDoc CX Transformed Bulk Billing Compliance in Australia<\/p>\n

Milwaukee Tool<\/strong>
Milwaukee Tool Turns Customer Insights into Advocacy and Growth<\/p>\n

Westpac New Zealand<\/strong>
Growing insights capability through a Voice of Customer programme transformation<\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n

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CX Leader of the year<\/h4>\n

Category sponsored by Coveo<\/p>\n

\"Coveo<\/div>\n

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Anne Dang<\/strong>, Continuous Improvement Manager, Webjet Group<\/strong><\/p>\n

Joy Shi<\/strong>, Director – VOC & CX, Mirvac <\/strong><\/p>\n

Kurt Brissett<\/strong>, Chief Technology & Innovation Officer, Transport for NSW<\/strong><\/p>\n

Liza Gunn<\/strong>, Programme Director, NZ Post<\/strong><\/p>\n

Nicola Rose<\/strong>, Executive Manager \u2011 Customer Experience, JAX Tyres & Auto<\/strong><\/p>\n

Samantha Ezra<\/strong>, CX CoE Lead Principal, Telstra<\/strong><\/p>\n

Sophie Imbert<\/strong>, Head of Customer Experience and Transformation, Russell Investments<\/strong><\/p>\n

Luka Popovac<\/strong>, Head of Customer Experience, GrainCorp<\/strong><\/p>\n<\/div><\/div>\n

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Rising Star of The Year<\/h4>\n
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James Boshier<\/strong>, Head of Marketing and Communications, St Vincent’s Care<\/strong><\/p>\n

Kate Prunell<\/strong>, Customer Experience Manager, Bupa Health Insurance<\/strong><\/p>\n

Levy Tran<\/strong>, Digital Product Lead, Australian Ethical<\/strong><\/p>\n

Olivia Kerr<\/strong>, Senior CX Service Designer, Anglicare Sydney<\/strong><\/p>\n<\/div><\/div>\n

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BEST INCLUSIVE CUSTOMER EXPERIENCE<\/h4>\n<\/div>\n
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Mirvac<\/strong>
Creating and curating inclusive places for all Australians<\/p>\n

Services Australia<\/strong>
Services Australia’s Customer Experience Standard<\/p>\n<\/p><\/div>\n<\/div>\n

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Best Employee Experience Initiative<\/h4>\n<\/div>\n
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Anglicare Sydney<\/strong>
Connect, Anglicare’s new intranet<\/p>\n

Dulux<\/strong>
Walking in the shoes of our customers: Revitalising empathy at Dulux<\/p>\n

Optus<\/strong>
Hello@CRT<\/p>\n

St Vincent’s Care<\/strong>
Kindness Works For Us – Transforming Workforce Engagement<\/p>\n

Suncorp<\/strong>
Empowering our People for great customer interactions<\/p>\n

Telstra<\/strong>
Engaging our people and enabling them to make a difference.<\/p>\n<\/p><\/div><\/div>\n<\/div>\n

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Excellence in Public Sector:
The Citizen Experience<\/h4>\n<\/div>\n
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Chisholm Institute of TAFE<\/strong>
Chisholm: adapting and responding to feedback = uplift in student satisfaction<\/p>\n

City of Sydney<\/strong>
Community Venues Wi-Fi at the City of Sydney<\/p>\n

City of Sydney Council<\/strong>
CityConnect Ecosystem<\/p>\n

Revenue NSW<\/strong>
Transforming the Revenue NSW payroll tax website to improve the CX for tax professionals and better supporting the NSW Government<\/p>\n

Transport for NSW (TfNSW)<\/strong>
Park&Ride real-time information<\/p>\n

Wyndham City Council <\/strong>
Wyndham City Council Conversational Customer Service Chatbot<\/p>\n<\/p><\/div>\n<\/div>\n

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Excellence in Customer Service: Elevating Customer Care<\/h4>\n<\/div>\n
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Australian Ethical<\/strong>
Empowering ethical excellence: Australian Ethical’s customer services transformation<\/p>\n

Intuit QuickBooks<\/strong>
Intuit QuickBooks’ Journey to Elevating Customer Care for Accountants<\/p>\n

NZ Post<\/strong>
Beyond the Parcel: NZ Post\u2019s Journey to Customer Care Excellence<\/p>\n

Optus Wholesale and Satellite [OW]<\/strong>
Elevated, Proactive, Personalised, Innovative And Genuine ‘WE CARE AT ALL TIMES’<\/p>\n

Rest<\/strong>
Elevating Customer care through Simplicity<\/p>\n

Synergy<\/strong>
Ignite Excellence in Service Innovation: The journey from transactional to transformational customer experience. <\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n

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Don’t miss our AshtonCast CX podcast and event updates<\/h4>\n

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