{"id":50879,"date":"2023-05-04T16:55:41","date_gmt":"2023-05-04T06:55:41","guid":{"rendered":"https:\/\/ashtonmedia.com.au\/?page_id=50879"},"modified":"2025-11-06T13:54:11","modified_gmt":"2025-11-06T02:54:11","slug":"contact-centre-symposium","status":"publish","type":"page","link":"https:\/\/ashtonmedia.com.au\/symposiums\/contact-centre-symposium\/","title":{"rendered":"Contact Centre Symposium 2026"},"content":{"rendered":"<section>\n<div class=\"event-text-two-col d-flex justify-content-lg-between block--grey-opacity\">\n<div class=\"left-col order-md-1 order-2\">\n<h4 style=\"margin-top:20px;\"><span>The Superior Event For Contact Centre Leaders<\/span><\/h4>\n<p>In today\u2019s ever-changing environment, customer needs and expectations are dynamic. In order to remain competitive, we need to be supporting our customers in new ways, and creating a frictionless, intuitive and omnichannel customer support strategy is vital in being able to meet and exceed those customer expectations now and into the future. There is enormous opportunity to put the customer experience at the heart of what we do, and turn the contact centre from a transactional cost-centre to a value-add for both the organisation and the customer.<br \/>\n<br \/>\nThe <strong>Contact Centre Symposium<\/strong> will create an unrivalled opportunity for 110 of the region\u2019s most influential contact centre and customer care leaders to explore and discuss the changing face and future of the contact centre.<br \/>\n<br \/>\nAttendees at the Symposium are hand-picked to ensure the audience represents the most influential minds in the industry. Set in the beautiful Hunter Valley, far from the distractions of the office, attendees are given the rare opportunity to participate in a collaborative learning and networking environment that fosters peer-to-peer learning.<br \/>\n<br \/>\nThe conference programme, crafted by a highly influential advisory board of contact centre leaders, has been designed to inspire, and operating under Chatham House rules, the prestigious forum encourages participants to candidly discuss industry opportunities and challenges in shaping the future of customer care.<br \/>\n<br \/>\nClick the \u2018Apply for your place\u2019 button to join the most senior delegation of Contact Centre executives to gather in ANZ. We look forward to welcoming you to the Contact Centre Symposium.<\/p>\n<p><a href=\"apply-for-your-place\"><button style=\"margin-top: 20px;\" class=\"ashton-btn ashton-btn--blu-btn\">APPLY FOR YOUR PLACE<span class=\"ashton-icon-arrow-right\"><\/span><\/button><\/a><\/p>\n<\/div>\n<div class=\"right-col order-md-2 order-1\">\n<div class=\"text-sticky\">\n<h4>Details<\/h4>\n<h6>Contact Centre Symposium 2026<\/h6>\n<h6>WHERE<\/h6>\n<p>Rydges Resort Hunter Valley,<br \/>\nformerly the Crowne Plaza,<br \/>\nHunter Valley<br \/>\n<br \/>\n430 Wine Country Dr<br \/>\nLovedale NSW 2325<\/p>\n<h6>WHEN<\/h6>\n<p>Tue 12 &#8211; Wed 13 May 2026<\/p>\n<h6>WHO:<\/h6>\n<p>Contact Centre Directors<br \/>\nCustomer Service Director<br \/>\nChief Customer Officers<br \/>\nHead of Outsourcing<br \/>\nCustomer Experience Directors<br \/>\nHead of Call Centre<br \/>\nOperations Directors<br \/>\nChief Operations Officers<br \/>\nHead of Contact Centre Technology<\/p>\n<h6>ATTEND:<\/h6>\n<p class=\"underlined-text underlined-text--liner\"><a href=\"apply-for-your-place\/\">Apply for your place.<\/a><\/p>\n<h6>LET&#8217;S GET SOCIAL<\/h6>\n<p><a href=\"https:\/\/www.linkedin.com\/showcase\/am-customer-collective\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"margin-right: 20px;\" src=\"\/wp-content\/uploads\/2023\/05\/linkedin-icon.jpg\" alt=\"LinkedIn icon\" width=\"30\"><\/a><a href=\"https:\/\/www.linkedin.com\/showcase\/am-customer-collective\" target=\"_blank\" rel=\"noopener\">Customer Collective<\/a><br \/>\n#ContactCentreSym<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"p-lg-t-90 p-lg-b-75 p-md-t-40 p-md-b-40 p-b-30 p-t-10 block--spring-wood speaker-section\" id=\"advisory\">\n<div class=\"speakers-grid\">\n<h4 class=\"ashton-font--grey-darker text-center\"><a href=\"\"><span class=\"change-text-hover\"><span class=\"current-show\">2026 Contact Centre Symposium Advisory Board<\/span><span class=\"hover-show\">Driving the Contact Centre agenda&#8230;<\/span><\/span><\/a><\/h4>\n<div class=\"d-flex justify-content-center m-lg-t-60 m-t-30\"><div class=\"image-cards\"><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--blue-spec\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/ben-coughlin\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Ben-Coughlin-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Ben-Coughlin-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Ben-Coughlin-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Ben Coughlin<\/h5>\n                <p>Qantas<\/p>\n                <p>EM Customer Care & Recovery<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--blue-lighter\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/leanne-farrelly\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1647\" height=\"2475\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Leanne-Farrelly-scaled-e1762130472410.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Leanne-Farrelly-scaled-e1762130472410.jpg 1647w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Leanne-Farrelly-scaled-e1762130472410-200x300.jpg 200w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Leanne-Farrelly-scaled-e1762130472410-681x1024.jpg 681w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Leanne-Farrelly-scaled-e1762130472410-768x1154.jpg 768w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Leanne-Farrelly-scaled-e1762130472410-1022x1536.jpg 1022w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Leanne-Farrelly-scaled-e1762130472410-1363x2048.jpg 1363w\" sizes=\"auto, (max-width: 1647px) 100vw, 1647px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Leanne Farrelly<\/h5>\n                <p>TAL Australia<\/p>\n                <p>General Manager - Individual Life, Existing Business. Customer Service & Operations.<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--axolotl\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/robbie-dickenson\/\"><img loading=\"lazy\" decoding=\"async\" width=\"520\" height=\"780\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Robbie-Dickenson-e1762130959536.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Robbie-Dickenson-e1762130959536.jpg 520w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Robbie-Dickenson-e1762130959536-200x300.jpg 200w\" sizes=\"auto, (max-width: 520px) 100vw, 520px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Robbie Dickenson<\/h5>\n                <p>Dyson<\/p>\n                <p>Head of Customer Care ANZ <\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--ebony-clay\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/clara-good\/\"><img loading=\"lazy\" decoding=\"async\" width=\"515\" height=\"773\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Clara-Good-e1762129564576.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Clara-Good-e1762129564576.jpg 515w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Clara-Good-e1762129564576-200x300.jpg 200w\" sizes=\"auto, (max-width: 515px) 100vw, 515px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Clara Good<\/h5>\n                <p>Engie<\/p>\n                <p>Head of Customer Service<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--pink-lightest\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/cherie-cameron\/\"><img loading=\"lazy\" decoding=\"async\" width=\"259\" height=\"389\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Cherie-Cameron-e1762129355914.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Cherie-Cameron-e1762129355914.jpg 259w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Cherie-Cameron-e1762129355914-200x300.jpg 200w\" sizes=\"auto, (max-width: 259px) 100vw, 259px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Cherie Cameron<\/h5>\n                <p>RACV<\/p>\n                <p>Head of Workforce Optimisation<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--biscay\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/jonathan-jayanthakumar\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Jonathan-Jayanthakumar-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Jonathan-Jayanthakumar-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Jonathan-Jayanthakumar-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Jonathan Jayanthakumar<\/h5>\n                <p>Woolworths Group<\/p>\n                <p>Senior Engineering Chapter Lead - AI, Automation & Contact Centre Technology<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--axolotl\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/melissa-van-der-burgt\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Melissa-van-der-Burgt-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Melissa-van-der-Burgt-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Melissa-van-der-Burgt-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Melissa van der Burgt<\/h5>\n                <p>Allianz Australia<\/p>\n                <p>Head of Customer Experience Centres<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--rose-fog\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/michelle-francis\/\"><img loading=\"lazy\" decoding=\"async\" width=\"511\" height=\"767\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Michelle-Francis-e1762130748329.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Michelle-Francis-e1762130748329.jpg 511w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Michelle-Francis-e1762130748329-200x300.jpg 200w\" sizes=\"auto, (max-width: 511px) 100vw, 511px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Michelle Francis<\/h5>\n                <p>Australia Post<\/p>\n                <p>General Manager, Customer Success<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--biscay\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/amba-turnbull\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/12\/Amba-Turnbull-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/12\/Amba-Turnbull-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/12\/Amba-Turnbull-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Amba Turnbull<\/h5>\n                <p>nib<\/p>\n                <p>Head of Member Sales, Service and Retention<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--dark-blue\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/jane-browne\/\"><img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"626\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Jane-Browne-e1762129866196.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Jane-Browne-e1762129866196.jpg 417w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Jane-Browne-e1762129866196-200x300.jpg 200w\" sizes=\"auto, (max-width: 417px) 100vw, 417px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Jane Browne<\/h5>\n                <p>Suncorp<\/p>\n                <p>Head of Claims Customer Service<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--blue-light\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/macharris\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Mac-Harris-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Mac-Harris-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Mac-Harris-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Mac\tHarris<\/h5>\n                <p>Optus<\/p>\n                <p>State Director, Contact Centres and Social Media<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--cascade\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/joshua-curtis\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Joshua-Curtis-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Joshua-Curtis-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Joshua-Curtis-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Joshua Curtis<\/h5>\n                <p>Super Retail Group<\/p>\n                <p>Customer Care Centre Manager<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--twine\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/neilpolles\/\"><img loading=\"lazy\" decoding=\"async\" width=\"509\" height=\"765\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Neil-Polles-e1762743376327.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Neil-Polles-e1762743376327.jpg 509w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/11\/Neil-Polles-e1762743376327-200x300.jpg 200w\" sizes=\"auto, (max-width: 509px) 100vw, 509px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Neil\tPolles<\/h5>\n                <p>Colonial First State<\/p>\n                <p>Director, Contact Centres<\/p>\n            <\/div>\n        <\/div><\/div><\/div>\n<\/div>\n<\/section>\n<section id=\"themes\" class=\"p-md-t-90 p-md-b-110 p-t-35 p-b-35 text-two-col block--biscay\">\n<div class=\"container\">\n<h4 class=\"text-center ashton-font--white\" style=\"margin-bottom:30px;\">Key Topics<\/h4>\n<p class=\"p-lg-r-40 m-b-20 ashton-font--white ashton-font--18\">\n<p><\/p>\n<p class=\"p-lg-r-40 m-b-20 ashton-font--white ashton-font--18\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/brand_icon.png\" alt=\"\" width=\"75\" \/>           <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/agency_icon.png\" alt=\"\" width=\"75\" \/>           <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/media_icon.png\" alt=\"\" width=\"75\" \/><br \/>\n<br \/>\n<strong>AI &#038; Automation<\/strong> : How can contact centres effectively integrate AI and automation to enhance customer experience, streamline operations, and manage evolving roles, while addressing challenges in data privacy, budget allocation, and workforce transformation?<br \/>\n<br \/>\n<strong>Leadership<\/strong> : How can we cultivate effective leadership within contact centres to foster agile, empathetic, and customer-centric teams that are equipped for technological shifts, organisational change, and personal growth?<br \/>\n<br \/>\n<strong>Caring for Vulnerable Customers<\/strong> : How can contact centres effectively assess vulnerable customers according to their needs and ensure that we stay in-line with government guidelines and legislations?<br \/>\n<br \/>\n<strong>Putting Contact Centres at the Heart of CX &#038; Business<\/strong> : How can contact centres evolve from being viewed as cost centres to becoming integral, profit-driving pillars of customer experience, delivering unique brand value, securing executive investment, and addressing key challenges such as customer?<br \/>\n<br \/>\n<strong>Culture &#038; Retention<\/strong> : How can organisations build a culture that supports employee retention by fostering mental health, wellbeing, and engagement, while evolving recruitment practices to acknowledge the increasingly skilled and complex roles of contact centre agents?<br \/>\n<br \/>\n<strong>Building an Omnichannel Experience<\/strong> : How can contact centres advance their omnichannel capabilities to improve efficiency, customer prioritisation, and agent engagement by leveraging technology and data-driven systems for seamless routing, unified CRM integration, and enhanced knowledge management?<br \/>\n<br \/>\n<strong>Team Structures<\/strong> : What is the most effective team structure for contact centres: a specialised team of experts or a universally skilled, &#8220;jack-of-all-trades&#8221; model, especially considering factors such as organisational needs, agent turnover, training speed, skills-based routing, and operational scalability?<br \/>\n<br \/>\n<strong>Developing Off-Shore Capabilities<\/strong> : How can organisations effectively manage the challenges of offshoring, including high attrition rates, training, cultural alignment, and the balance between onshore and offshore teams, while maintaining customer experience and supporting transformative hybrid work models?<br \/>\n<br \/>\n<strong>Onboarding &#038; Training<\/strong> : How can organisations effectively design onboarding and training processes that integrate AI support, enhance CX skills, and maintain employee engagement in a landscape of high turnover and evolving workforce needs?\n<\/p>\n<p>\n<\/div>\n<\/section>\n<section class=\"p-lg-t-90 p-lg-b-75 p-md-t-40 p-md-b-40 p-b-30 p-t-10 block--spring-wood speaker-section\" id=\"speakers\">\n<div class=\"speakers-grid\" id=\"speakers\">\n<h4 class=\"ashton-font--grey-darker text-center\"><a href=\"\"><span class=\"change-text-hover\"><span class=\"current-show\">Contact Centre Symposium 2025 Speakers&#8230;<\/span><span class=\"hover-show\">The most influential contact centre and customer care leaders&#8230;<\/span><\/span><\/a><\/h4>\n<div class=\"d-flex justify-content-center m-lg-t-60 m-t-30\"><div class=\"image-cards\"><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--biscay\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/jonathan-jayanthakumar\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Jonathan-Jayanthakumar-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Jonathan-Jayanthakumar-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Jonathan-Jayanthakumar-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Jonathan Jayanthakumar<\/h5>\n                <p>Woolworths Group<\/p>\n                <p>Senior Engineering Chapter Lead - AI, Automation & Contact Centre Technology<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--axolotl\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/melissa-van-der-burgt\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Melissa-van-der-Burgt-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Melissa-van-der-Burgt-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Melissa-van-der-Burgt-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Melissa van der Burgt<\/h5>\n                <p>Allianz Australia<\/p>\n                <p>Head of Customer Experience Centres<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--biscay\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/amba-turnbull\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/12\/Amba-Turnbull-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/12\/Amba-Turnbull-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/12\/Amba-Turnbull-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Amba Turnbull<\/h5>\n                <p>nib<\/p>\n                <p>Head of Member Sales, Service and Retention<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--blue-light\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/macharris\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Mac-Harris-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Mac-Harris-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Mac-Harris-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Mac\tHarris<\/h5>\n                <p>Optus<\/p>\n                <p>State Director, Contact Centres and Social Media<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--cascade\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/joshua-curtis\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Joshua-Curtis-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Joshua-Curtis-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Joshua-Curtis-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Joshua Curtis<\/h5>\n                <p>Super Retail Group<\/p>\n                <p>Customer Care Centre Manager<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--cascade\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/stephanie-walters\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Stephanie-Walters-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Stephanie-Walters-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Stephanie-Walters-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Stephanie Walters<\/h5>\n                <p>Emirates<\/p>\n                <p>Senior Manager, Customer Experience | Retail and Contact Centres<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--axolotl\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/amy-dennerly-minturn\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Amy-Dennerly-Minturn-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Amy-Dennerly-Minturn-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Amy-Dennerly-Minturn-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Amy Dennerly-Minturn<\/h5>\n                <p>THE ICONIC<\/p>\n                <p>Head of Customer Experience<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--domino\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/toby-ellis\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Toby-Ellis-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Toby-Ellis-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Toby-Ellis-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Toby Ellis<\/h5>\n                <p>AMP<\/p>\n                <p>Head of Customer Services<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--mineral-green\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/simon-kriss\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/03\/Simon-Kriss_speaker-profile_240x355.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/03\/Simon-Kriss_speaker-profile_240x355.png 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/03\/Simon-Kriss_speaker-profile_240x355-203x300.png 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Simon Kriss<\/h5>\n                <p>simonkriss.ai<\/p>\n                <p>Chief AI Officer<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--equator-light\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/jade-cameron\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Jade-Cameron-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Jade-Cameron-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Jade-Cameron-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Jade Cameron<\/h5>\n                <p>LSKD<\/p>\n                <p>Head of Community Experience<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--pink-dark\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/nicole-dollin\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Nicole-Dollin-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Nicole-Dollin-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Nicole-Dollin-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Nicole Dollin<\/h5>\n                <p>The NRMA<\/p>\n                <p>General Manager Customer Contact and Distribution<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--cashmere\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/shanique-busby\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Shanique-Busby-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Shanique-Busby-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Shanique-Busby-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Shanique Busby<\/h5>\n                <p>Lendi Group<\/p>\n                <p>General Manager, Broker and Team Productivity<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--dark-blue\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/anne-dang\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Anne-Dang-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Anne-Dang-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Anne-Dang-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Anne Dang<\/h5>\n                <p>Webjet<\/p>\n                <p>Head of Continuous Improvement<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--keppel-light\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/michellelangley\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Michelle-Langley-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Michelle-Langley-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Michelle-Langley-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Michelle\tLangley<\/h5>\n                <p>REA Group<\/p>\n                <p>Head of Support<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--twine\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/rachel-guest\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Rachel-Guest-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Rachel-Guest-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Rachel-Guest-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Rachel Guest<\/h5>\n                <p>Energy Queensland<\/p>\n                <p>Rachel Guest, Manager Performance<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--carrara\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/emily-bayford\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/05\/Emily-Bayford-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/05\/Emily-Bayford-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/05\/Emily-Bayford-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Emily Bayford<\/h5>\n                <p>AustralianSuper<\/p>\n                <p>Former Senior Manager - Contact Centre Channel<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--twine\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/martyn-riddle\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Martyn-Riddle-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Martyn-Riddle-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Martyn-Riddle-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Martyn Riddle<\/h5>\n                <p>Verint<\/p>\n                <p>Vice President, Marketing<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--equator-light\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/sarel-roets\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Sarel-Roets-240x355-2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Sarel-Roets-240x355-2.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Sarel-Roets-240x355-2-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Sarel Roets<\/h5>\n                <p>Trusst AI<\/p>\n                <p>CEO<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--cascade\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/sayeed-david\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Sayeed-David-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Sayeed-David-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Sayeed-David-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Sayeed David<\/h5>\n                <p>Alinta Energy<\/p>\n                <p>Senior Manager, Strategic Initiatives<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--equator-light\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/ben-hancock\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/04\/Ben-Hancock_speaker-profile_240x355.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/04\/Ben-Hancock_speaker-profile_240x355.png 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/04\/Ben-Hancock_speaker-profile_240x355-203x300.png 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Ben Hancock<\/h5>\n                <p>NICE<\/p>\n                <p>Manager, ANZ - Digital<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--axolotl\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/heather-watson\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Heather-Watson-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Heather-Watson-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/04\/Heather-Watson-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Heather Watson<\/h5>\n                <p>Google<\/p>\n                <p>Key Account Director \u2013 Google Cloud, Telco and Technology in AUNZ<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--pink-lightest\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/des-hartman\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Des-Hartman-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Des-Hartman-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Des-Hartman-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Des Hartman<\/h5>\n                <p>Twilio<\/p>\n                <p>Solutions Architect<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--purple-dark\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/eric-weight\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Eric-Weight-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Eric-Weight-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Eric-Weight-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Eric Weight<\/h5>\n                <p>InMoment<\/p>\n                <p>VP of Solutions & Consulting, APAC<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--pink-lighter\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/james-johnstone\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/James-Johnstone-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/James-Johnstone-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/James-Johnstone-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>James Johnstone<\/h5>\n                <p>Datacom<\/p>\n                <p>Director, Commercial Strategy<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--mineral-green\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/ryan-marks\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Ryan-Marks-240x355-2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Ryan-Marks-240x355-2.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/05\/Ryan-Marks-240x355-2-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Ryan Marks<\/h5>\n                <p>Tangerine<\/p>\n                <p>Chief Technology Officer<\/p>\n            <\/div>\n        <\/div><\/div><\/div>\n<\/div>\n<\/section>\n<section>\n<div class=\"expect-block block--dark-grey\">\n<h4 class=\"text-center\">Here\u2019s what you can expect<\/h4>\n<div class=\"expect-slider\">\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-microphone\"><\/span><\/p>\n<h6>INSPIRING SPEAKERS<\/h6>\n<p>Speakers have been hand selected by an experienced Advisory Board of your peers<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-letter\"><\/span><\/p>\n<h6>THE INDUSTRY\u2019S ELITE<\/h6>\n<p>An invitation-only event attracting most influential contact centre and customer care Leaders<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-circles\"><\/span><\/p>\n<h6>OPEN FORUM FOR IDEAS<\/h6>\n<p>A rare opportunity to share ideas and challenges openly with peers, far away from the office<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-desk\"><\/span><\/p>\n<h6>COMPLIMENTARY PASS<\/h6>\n<p>Qualifying client-side leaders may have the opportunity to attend as our guest<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-golf\"><\/span><\/p>\n<h6>A SPOT OF GOLF<\/h6>\n<p>What better way  have deep conversations in a relaxed environment<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-barrel\"><\/span><\/p>\n<h6>A LITTLE WINE TASTING<\/h6>\n<p>Set in the beautiful Hunter Valley, far from the distractions of the office<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-lightbulb\"><\/span><\/p>\n<h6>TRUE VALUE<\/h6>\n<p>Gain a new perspective on how to keep winning in our changing landscape<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"testimonial-section p-md-t-95 p-md-b-75 p-t-55 p-b-0\" id=\"testimonials\" style=\"background-color:#E8E9E1;\" >\n<div class=\"container\">\n    <div class=\"testimonial-item-row\" data-aos=\"fade_left\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--right p-lg-r-40\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"56\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Emma-Stapleton_agenda_55x55.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Emma-Stapleton_agenda_55x55.jpg 56w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Emma-Stapleton_agenda_55x55-45x45.jpg 45w\" sizes=\"auto, (max-width: 56px) 100vw, 56px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">THIS WAS AN INCREDIBLY VALUABLE EVENT. <\/span><span>The speakers were incredible, the content was informative and engaging, and the location was amazing. I walked away with new connections and a totally refreshed mindset on how to approach the challenges and opportunities we're facing across the industry.<\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Emma Stapleton<\/span> <span class=\"d-none d-md-inline\">-<\/span> Head of Customer Support<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Mecca-150.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"testimonial-item-row\" data-aos=\"fade_right\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--left p-lg-l-10\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"56\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Kristy-Canning_agenda_55x55.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Kristy-Canning_agenda_55x55.jpg 56w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Kristy-Canning_agenda_55x55-45x45.jpg 45w\" sizes=\"auto, (max-width: 56px) 100vw, 56px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">THERE WAS A GOOD RANGE OF TOPICS DISCUSSED. <\/span><span>Gala dinner and networking events were terrific. The venue was lovely and organisation from start to end was exceptional. I thought the notebook was a great touch!<\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Kristy Canning<\/span> <span class=\"d-none d-md-inline\">-<\/span> Group Head of Customer Care<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/NIB-150.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"testimonial-item-row\" data-aos=\"fade_left\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--right p-lg-r-40\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"56\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Nicole-Brown_agenda_55x55.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Nicole-Brown_agenda_55x55.jpg 56w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Nicole-Brown_agenda_55x55-45x45.jpg 45w\" sizes=\"auto, (max-width: 56px) 100vw, 56px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">FLAWLESSLY EXECUTED. <\/span><span>The conference offered the perfect balance of high calibre presenters with networking opportunities, and lots of fun.<\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Nicole Brown<\/span> <span class=\"d-none d-md-inline\">-<\/span> Head of Services and Operations<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/Cancer-Council-150.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"testimonial-item-row\" data-aos=\"fade_right\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--left p-lg-l-10\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"56\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/ROBERT-TOLLIDAY_agenda_55x55.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/ROBERT-TOLLIDAY_agenda_55x55.jpg 56w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/11\/ROBERT-TOLLIDAY_agenda_55x55-45x45.jpg 45w\" sizes=\"auto, (max-width: 56px) 100vw, 56px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">AN EXCELLENT THOUGHT-PROVOKING TWO DAYS. <\/span><span>It was fantastic to connect with peers and gather ideas I have brought back to the business on how we can remain cutting edge.<\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Robert Tolliday<\/span> <span class=\"d-none d-md-inline\">-<\/span> Vice President of Sales<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/05\/hipages-215x86.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"testimonial-item-row\" data-aos=\"fade_left\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--right p-lg-r-40\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"55\" height=\"55\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/12\/Roy-Hazelwood-55x55-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/12\/Roy-Hazelwood-55x55-1.jpg 55w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/12\/Roy-Hazelwood-55x55-1-45x45.jpg 45w\" sizes=\"auto, (max-width: 55px) 100vw, 55px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">BEST ORGANISED CONFERENCE I HAVE EXPERIENCED. <\/span><span>The Contact Centre Symposium 2023 was an exceptional gathering of like-minded individuals ready and willing to share learnings and mistakes selflessly which was delightful. I thoroughly recommend attending 2024. Best organised conference I have experienced. Well done, great value.<\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Roy Hazelwood<\/span> <span class=\"d-none d-md-inline\">-<\/span> Manager Customer Contact Centre<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/08\/anglicare-150.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div><\/div>\n<\/section>\n<section class=\"m-md-t-60\" id=\"video\" >\n<div class=\"video-block\">\n<div class=\"block--white\">\n<div class=\"text-content text-left\"  data-aos=\"slide-right\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n<h3>the <\/h3>\n<h2>THE SYMPOSIUM<br \/>\n                        EXPERIENCE<\/h2>\n<h5 style=\"color:white;\">Hear from our partners<\/h5>\n<\/p><\/div>\n<div class=\"image-content js-play-video-btn\">\n<div class=\"play-btn-content\">\n                        <span class=\"ashton-icon-play\"><\/span><\/p>\n<p class=\"ashton-font--bold ashton-font--20\">PLAY VIDEO<\/p>\n<\/p><\/div>\n<div class=\"block--twine video-right-bg\"><\/div>\n<p>                    <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/11\/CCS24-delegate-video-cover.jpg\" \n alt=\"\" data-aos=\"fade-in\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n                <\/div><\/div><\/div>\n<\/section>\n<p><!--\n\n\n<section>\n\n\n<div class=\"agenda-content block--dark-blue\">\n\n\n<h4 class=\"text-center\"><a href=\"..\/agenda\"><span class=\"change-text-hover\"><span class=\"current-show\">What\u2019s on the agenda?<\/span><span class=\"hover-show\">View full agenda here...<\/span><\/span><\/a><\/h4>\n\n\n\n\n<div class=\"agenda-block\">\n\n\n\n\n<div class=\"agenda-block--row\">\n\n\n<div class=\"agenda-block--row--item agenda-block--row--item--left\">\n\n\n<div class=\"vertical-line\">\n\n\n<div class=\"agenda-item agenda-item--small\">\n\n\n<div class=\"agenda-item-content\">\n\n\n<div class=\"image-content\">\n                                        <span class=\"ashton-icon-paper\"><\/span><\/div>\n\n\n\n\n<div class=\"text-content\">\n\n\n<h6>Welcome &amp; Opening<\/h6>\n\n\nwith Ashton Media\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n\n\n<div class=\"agenda-block--row\">\n\n\n<div class=\"agenda-block--row--item agenda-block--row--item--left\">\n\n\n<div class=\"vertical-line\">\n\n\n<div class=\"agenda-item agenda-item--large\">\n\n\n<div class=\"agenda-item-content\">\n<a href=\"https:\/\/ashtonmedia.com.au\/symposiums\/customer-360-symposium-2019\/agenda\/\" target=\"_blank\" rel=\"noopener\">\n\n<h6>International Keynote Speaker: Iconic \u2013 How Organisations and Leaders Attain, Sustain and Regain the Ultimate Level of Distinction<\/h6>\n\n<\/a>\n\n\n<div class=\"d-flex justify-content-between\">\n\n\n<div class=\"info-content\">\n\n\n<div class=\"image-content\">\n                                                <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/Scott-McKain.jpg\" alt=\"\"><\/div>\n\n\n\n\n<div class=\"text-content\">\n\n\n<p class=\"agenda-name\">Scott McKain<\/p>\n\n\nThe Global Authority on CX (US)\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"logo-content\">\n                                            <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/scott-mckain-logo.png\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"agenda-bg block--keppel\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n\n<div class=\"agenda-block--row\">\n\n\n<div class=\"agenda-block--row--item agenda-block--row--item--right\">\n\n\n<div class=\"vertical-line\">\n\n\n<div class=\"agenda-item agenda-item--large\">\n\n\n<div class=\"agenda-item-content\">\n<a href=\"https:\/\/ashtonmedia.com.au\/symposiums\/customer-360-symposium-2019\/agenda\/\" target=\"_blank\" rel=\"noopener\">\n\n<h6>The Role of Insight in Customer-Led Transformation<\/h6>\n\n<\/a>\n\n\n<div class=\"d-flex justify-content-between\">\n\n\n<div class=\"info-content\">\n\n\n<div class=\"image-content\">\n                                                <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/Louie-Ong.jpg\" alt=\"\"><\/div>\n\n\n\n\n<div class=\"text-content\">\n\n\n<p class=\"agenda-name\">Louie Ong<\/p>\n\n\nDirector Customer Insights\n\nWyndham Destinations\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"logo-content\">\n                                            <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/wyndham-logo.png\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"agenda-bg block--pink-lighter\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n\n\n\n<div class=\"agenda-block--row\">\n\n\n<div class=\"agenda-block--row--item agenda-block--row--item--left\">\n\n\n<div class=\"vertical-line\">\n\n\n<div class=\"agenda-item agenda-item--large\">\n\n\n<div class=\"agenda-item-content\">\n<a href=\"https:\/\/ashtonmedia.com.au\/symposiums\/customer-360-symposium-2019\/agenda\/\" target=\"_blank\" rel=\"noopener\">\n\n<h6>International Keynote: The Beauty of Customer Insights\u2013 Fuelling Great Customer Experiences at Every Touch Point<\/h6>\n\n<\/a>\n\n\n<div class=\"d-flex justify-content-between\">\n\n\n<div class=\"info-content\">\n\n\n<div class=\"image-content\">\n                                                <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/TP-Pura.jpg\" alt=\"\"><\/div>\n\n\n\n\n<div class=\"text-content\">\n\n\n<p class=\"agenda-name\">TP Pura<\/p>\n\n\nHead of Innovation and Customer Insight\n\nSephora SEA\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"logo-content\">\n                                            <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/sephora-logo.png\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"agenda-bg block--axolotl\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n\n\n<div class=\"agenda-block--row\">\n\n\n<div class=\"agenda-block--row--item agenda-block--row--item--right\">\n\n\n<div class=\"vertical-line\">\n\n\n<div class=\"agenda-item agenda-item--large\">\n\n\n<div class=\"agenda-item-content\">\n<a href=\"https:\/\/ashtonmedia.com.au\/symposiums\/customer-360-symposium-2019\/agenda\/\" target=\"_blank\" rel=\"noopener\">\n\n<h6>Keynote: Building Customer Trust and Embedding Your Purpose in the Customer Experience<\/h6>\n\n<\/a>\n\n\n<div class=\"d-flex justify-content-between\">\n\n\n<div class=\"info-content\">\n\n\n<div class=\"image-content\">\n                                                <img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/01\/SUZANNE-SANTOS-55x55.png\" alt=\"\"><\/div>\n\n\n\n\n<div class=\"text-content\">\n\n\n<p class=\"agenda-name\">Suzanne Santos<\/p>\n\n\nChief Customer Officer\nAesop\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"logo-content\">\n                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/02\/aesop-logo-120px.png\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"agenda-bg block--keppel\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n<div class=\"agenda-block--row\">\n\n\n<div class=\"agenda-block--row--item agenda-block--row--item--left\">\n\n\n<div class=\"vertical-line\">\n\n\n<div class=\"agenda-item agenda-item--large\">\n\n\n<div class=\"agenda-item-content\">\n<a href=\"https:\/\/ashtonmedia.com.au\/symposiums\/customer-360-symposium-2019\/agenda\/\" target=\"_blank\" rel=\"noopener\">\n\n<h6>Uber, Under the Hood: Research, Technology and Insights<\/h6>\n\n<\/a>\n\n\n<div class=\"d-flex justify-content-between\">\n\n\n<div class=\"info-content\">\n\n\n<div class=\"image-content\">\n                                                <img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/01\/CS19-agenda-sonny-sethi.jpg\" alt=\"\"><\/div>\n\n\n\n\n<div class=\"text-content\">\n\n\n<p class=\"agenda-name\">Sonny Sethi<\/p>\n\n\nHead of Research, Insights and Media Planning ANZ, Uber\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"logo-content\">\n                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/01\/CS19-agenda-uber.png\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"agenda-bg block--pink-lighter\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n\n<div class=\"agenda-block--row\">\n\n\n<div class=\"agenda-block--row--item agenda-block--row--item--left\">\n\n\n<div class=\"vertical-line\">\n\n\n<div class=\"agenda-item agenda-item--small\">\n\n\n<div class=\"agenda-item-content\">\n\n\n<div class=\"image-content\">\n                                        <span class=\"ashton-icon-cups-coffee\"><\/span><\/div>\n\n\n\n\n<div class=\"text-content\">\n\n\n<h6>Coffee Break &amp; Networking<\/h6>\n\n\nSponsored by Bold360\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n\n<div class=\"agenda-more-btn\"><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\">\n\n\n<div class=\"agenda-more-btn--content\"><span><\/span><span><\/span><span><\/span><\/div>\n\n\n<\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a>\n\n<\/div>\n\n\n\n\n<div class=\"full-agenda-btn d-md-none d-block\">\n                    <a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\">\n\nFULL AGENDA\n\n<\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a><a href=\"\/symposiums\/customer-360-symposium-2019\/customer-insights-symposium\/agenda\/\"><\/a>\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n\n\n<section>\n\n\n<div class=\"image-two-col row m-l-0 m-r-0\">\n\n\n<div class=\"col-6 p-r-0 p-l-0\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n\n\n<div class=\"image-content\">\n                    <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/CS19-speaker2.jpg\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"col-6 p-r-0 p-l-0\">\n\n\n<div class=\"image-content\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n                    <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/CS19-homepage-crowd.jpg\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n--><\/p>\n<section class=\"p-md-t-85 p-md-b-140 p-b-30 p-t-30 block--spring-wood logo-grid-description logo-grid-bold-text\">\n<div class=\"container\">\n<div class=\"p-lg-l-100 p-lg-r-100 p-md-l-30 p-md-r-30 p-l-0 p-r-0 \">\n<div class=\"rotate-word-content text-center js-animation-rotate\">\n<p class=\"d-block\">GATHERING<\/p>\n<p>THE<\/p>\n<h3 class=\"ashton-font--grey-dark position-relative\"><span class=\"underlined-text animation-rotate-words three\"><span class=\"p-md-l-10 p-md-r-15 p-l-5 p-r-10 d-inline-block text-nowrap\">right<\/span><\/span><span class=\"underlined-text animation-rotate-words three\"><span class=\"p-md-l-10 p-md-r-15 p-l-5 p-r-10 d-inline-block text-nowrap\">smartest<\/span><\/span><span class=\"underlined-text animation-rotate-words three\"><span class=\"p-md-l-10 p-md-r-15 p-l-5 p-r-10 d-inline-block text-nowrap\">Best Looking<\/span><\/span><\/h3>\n<p>PEOPLE<\/p>\n<\/div>\n<p class=\"text-md-center text-left m-t-25 ashton-font--light ashton-font--18\">The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"partnersdelegates\">\n<div class=\"logo-grid\">\n<div class=\"tab-content text-center block--spring-wood\">\n<div class=\"d-inline-block\">\n<ul class=\"nav nav-tabs\">\n<li><a data-toggle=\"tab\" href=\"#partners\" class=\"active show ashton-font--bold ashton-font--16\">2026 partners<\/a><\/li>\n<li class=\"active\"><a data-toggle=\"tab\" href=\"#delegates\" class=\"ashton-font--bold ashton-font--16\">2025 delegates<\/a><\/li>\n<\/ul><\/div><\/div>\n<div class=\"tab-content\">\n<div id=\"partners\" class=\"tab-pane fade in active show\">\n<div id=\"platinum\" class=\"tab-pane fade in active show\">\n<h5 style=\"margin-top:40px;\" class=\"text-center\">Platinum Partners<\/h5>\n<div class=\"logo-content\"><div class=\"row\"><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/09\/Telstra-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/03\/Zoom.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Logos-3.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/10\/Datacom-1.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><\/div><\/div><\/div>\n<div id=\"gold\" class=\"tab-pane fade in active show\">\n<h5 style=\"margin-top:40px;\" class=\"text-center\">Gold Partners<\/h5>\n<div class=\"logo-content\"><div class=\"row\"><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/02\/Nexon-250x100-v2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Calabrio-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Trusst.ai-250x100-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/02\/Operative-Intelligence-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><\/div><\/div><\/div>\n<div class=\"hidden-partner-section\" style=\"display: none;\">\n<div id=\"gold\" class=\"tab-pane fade in active show\">\n<h5 style=\"margin-top:40px;\" class=\"text-center\">Silver Partners<\/h5>\n<\/div>\n<\/div>\n<div class=\"hidden-partner-section\" style=\"display: none;\">\n<div id=\"gold\" class=\"tab-pane fade in active show\">\n<h5 style=\"margin-top:40px;\" class=\"text-center\">Event Partners<\/h5>\n<\/div>\n<\/div><\/div>\n<div id=\"delegates\" class=\"tab-pane fade\">\n                    <div class=\"logo-content\"><div class=\"row\"><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/03\/Emirates-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"216\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Energy-Queensland-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/06\/HCF-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/11\/super-retail-group.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 d-flex justify-content-md-end justify-content-center\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"144\" height=\"70\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/Virgin-Australia-144x70.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"144\" height=\"70\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/The-University-of-Sydney-144x70.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"87\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/08\/Webjet-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/01\/Bupa-215x86-v3.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/02\/woolworths-group-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Woolworths Group\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/05\/Allianz-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/03\/Australian-Super-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2014\/09\/optus-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Optus\" \/><\/div><\/div><div class=\"col-md-3 col-5 d-flex justify-content-md-end justify-content-center\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/11\/westpac.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"220\" height=\"220\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2014\/07\/DSF_colonial.png\" class=\"attachment-full size-full wp-post-image\" alt=\"Colonial First State\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2014\/07\/DSF_colonial.png 220w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2014\/07\/DSF_colonial-150x150.png 150w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/05\/foxtelgroup-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2014\/07\/Qantas.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/12\/duluxgroup-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"DuluxGroup\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/03\/BOQ-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/03\/Great-Southern-Bank-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/02\/theiconic-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"The Iconic\" \/><\/div><\/div><div class=\"col-md-3 col-5 d-flex justify-content-md-end justify-content-center\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"216\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2016\/02\/auspost-216x86-2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Aus Post\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/01\/Suncorp-215x86.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2016\/02\/nab-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/01\/AMP-215x86-v2.png\" class=\"attachment-full size-full wp-post-image\" alt=\"AMP logo\" \/><\/div><\/div><\/div><\/div>\n                <\/div><\/div><\/div>\n<\/section>\n<p><!--\n\n\n<section>\n\n\n<div class=\"image-two-col row m-l-0 m-r-0\">\n\n\n<div class=\"col-6 p-r-0 p-l-0\">\n\n\n<div class=\"image-content\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n                    <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/CS19-homepage-crowd.jpg\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"col-6 p-r-0 p-l-0\">\n\n\n<div class=\"image-content\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n                    <img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/CS19-homepage-bliss.jpg\" alt=\"\"><\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n--><br \/>\n<!--\n\n\n<section class=\"testimonial-section p-md-t-95 p-md-b-75 p-t-55 p-b-0\" id=\"testimonials\">\n        [display-posts post_type=\"testimonial-lists\" category=\"cxs23-testimonials\" image_size=\"full\" posts_per_page=\"-1\" order=\"ASC\" orderby=\"menu_order\" tpl_type=\"testimonial\"]\n<\/section>\n\n\n--><\/p>\n<section>\n<div class=\"contact-section\">\n<div class=\"block--cascade contact-section--content\">\n<div class=\"contact-relative-block\">\n<div class=\"contact-block block--carrara\">\n<h3>Interested?<\/h3>\n<div class=\"info-content\">\n<div style='float:left;'><img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/10\/JC-profile.jpg\" alt=\"Jamie Carroll\"><\/div>\n<div class=\"info-text-content\">\n<h6>Jamie Carroll<\/h6>\n<p>Partnerships Director, Ashton Media<\/p>\n<p>Ph: <a href=\"tel: +61425138250\">+61 425 138 250<\/a><\/p>\n<p><a href=\"mailto:jamie@ashtonmedia.com.au\">jamie@ashtonmedia.com.au<\/a>\n<\/p>\n<\/p><\/div><\/div><\/div>\n<div class=\"contact-bg-small block--mineral-green\"><\/div>\n<div class=\"contact-bg-big block--casal\"><\/div><\/div><\/div><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>The Superior Event For Contact Centre Leaders In today\u2019s ever-changing environment, customer needs and expectations are dynamic. In order to remain competitive, we need to be supporting our customers in new ways, and creating a frictionless, intuitive and omnichannel customer support strategy is vital in being able to meet and exceed those customer expectations now [&hellip;]<\/p>\n","protected":false},"author":99,"featured_media":67054,"parent":8,"menu_order":42,"comment_status":"closed","ping_status":"closed","template":"minisite-front-page-simple-efo.php","meta":{"_acf_changed":false,"inline_featured_image":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-50879","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages\/50879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/users\/99"}],"replies":[{"embeddable":true,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/comments?post=50879"}],"version-history":[{"count":81,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages\/50879\/revisions"}],"predecessor-version":[{"id":70310,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages\/50879\/revisions\/70310"}],"up":[{"embeddable":true,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages\/8"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/media\/67054"}],"wp:attachment":[{"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/media?parent=50879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}