{"id":50811,"date":"2023-05-04T13:56:30","date_gmt":"2023-05-04T03:56:30","guid":{"rendered":"https:\/\/ashtonmedia.com.au\/?page_id=50811"},"modified":"2025-11-11T16:22:47","modified_gmt":"2025-11-11T05:22:47","slug":"customer-360-symposium","status":"publish","type":"page","link":"https:\/\/ashtonmedia.com.au\/symposiums\/customer-360-symposium\/","title":{"rendered":"Customer 360 Symposium 2026"},"content":{"rendered":"<section>\n<div class=\"event-text-two-col d-flex justify-content-lg-between block--grey-opacity\">\n<div class=\"left-col order-md-1 order-2\">\n<h4 style=\"margin-top:20px;\">The region&#8217;s <span>most renowned<\/span> CX event<\/span><\/h4>\n<p>The Customer 360 Symposium is back for its 13th year, bigger and better than ever, bringing together over 150 of the most influential <strong>CX <\/strong> and <strong>Customer Insights<\/strong> leaders from the leading organisations in Australia and New Zealand.<br \/>\n<br \/>\nThe event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience and insights that we find ourselves in today.<br \/>\n<br \/>\nThe landscape is rapidly evolving. Customer needs, behaviours and expectations changing at speed; developments in the technology landscape are creating new and exciting ways for us to understand and connect with our customers; and a challenging economic environment is emphasising the importance of demonstrating our impact as CX leaders.<br \/>\n<br \/>\nThis conference programme, crafted by an influential panel of advisory board members, will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX and customer insight leaders, through a series of in-person international keynotes and inspiring local case studies. It has been designed to challenge our thinking and inspire change, encouraging attendees to candidly discuss industry opportunities and challenges in shaping the future of our customer experience strategies.<br \/>\n<br \/>\nIt\u2019s so easy to get caught up in the daily grind, but this is an unrivalled opportunity to step outside of the routine and away from the to-do list.<br \/>\n<br \/>\nThere\u2019s nothing else like it in the region.<\/p>\n<p>Click the \u2018Apply for your place\u2019 button to join the most senior delegation of CX leaders to gather in Australia.<br \/>\n<br \/>\n<button class=\"ashton-btn ashton-btn--blu-btn\"><a href=\"\/symposiums\/customer-360-symposium\/apply-for-your-place\/\">APPLICATION FOR 2026 NOW OPEN &#8211; APPLY HERE<span class=\"ashton-icon-arrow-right\"><\/a><\/span><\/button><\/p>\n<\/div>\n<div class=\"right-col order-md-2 order-1\">\n<div class=\"text-sticky\">\n<h4>Details<\/h4>\n<h6>Customer 360 Symposium 2026<\/h6>\n<h6>WHERE<\/h6>\n<p>Rydges Resort Hunter Valley, formerly the Crowne Plaza,<br \/>\nHunter Valley<\/p>\n<h6>WHEN<\/h6>\n<p>Tue 31 March \u2013 Wed 1 April 2026 2026<\/p>\n<h6>WHO:<\/h6>\n<p>Chief Customer Officers<br \/>\nGM Customer Experience<br \/>\nHeads of CX<br \/>\nGM Digital Experience<br \/>\nHeads of Experience Design<br \/>\nHeads of UX<br \/>\nHeads of NPS<br \/>\nDirectors of Customer Insight<br \/>\nHeads of Customer Intelligence<br \/>\nHeads of Research<br \/>\nHeads of Insights &#038; Analytics<br \/>\nGM CX and Insights<br \/>\nDirectors of Voice of Customer<\/p>\n<h6>ATTEND:<\/h6>\n<p class=\"underlined-text underlined-text--liner\"><a href=\"apply-for-your-place\/\">Apply for your place.<\/a><\/p>\n<h6>SPONSOR:<\/h6>\n<p class=\"underlined-text underlined-text--liner\"><a href=\"sponsor\">Sponsorship info here.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"p-lg-t-90 p-lg-b-75 p-md-t-40 p-md-b-40 p-b-30 p-t-10 block--spring-wood speaker-section\" id=\"advisoryboard\">\n<div>\n<div class=\"speakers-grid\">\n<h4 class=\"ashton-font--grey-darker text-center\"><a href=\"\"><span class=\"change-text-hover\"><span class=\"current-show\">2025 Customer 360 Symposium CX Advisory Board including&#8230;<\/span><span class=\"hover-show\">Driving the CX and customer insights agenda&#8230;<\/span><\/span><\/a><\/h4>\n<div class=\"d-flex justify-content-center m-lg-t-60 m-t-30\"><div class=\"image-cards\"><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--pink-dark\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/michelle-hay\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/04\/Michelle-Hay-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/04\/Michelle-Hay-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/04\/Michelle-Hay-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Michelle Hay<\/h5>\n                <p>Optus<\/p>\n                <p>Customer Experience Director<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--blue-light\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/samantha-ezra\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Samantha-Ezra-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Samantha-Ezra-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Samantha-Ezra-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Samantha Ezra<\/h5>\n                <p>Telstra<\/p>\n                <p>CX Centre of Excellence Lead Principal<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--twine\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/simon-burt\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/01\/Simon-Burt-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/01\/Simon-Burt-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/01\/Simon-Burt-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Simon Burt<\/h5>\n                <p>NGM Group<\/p>\n                <p>Head of Digital Product Development<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--axolotl\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/scott-howard\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/03\/Scott-Howard_speaker-profile_240x355.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/03\/Scott-Howard_speaker-profile_240x355.png 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/03\/Scott-Howard_speaker-profile_240x355-203x300.png 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Scott Howard<\/h5>\n                <p>nbn Australia<\/p>\n                <p>Executive Manager CX Design<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--equator-light\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/michaeldominish\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Michael-Dominish-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Michael-Dominish-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Michael-Dominish-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Michael\tDominish<\/h5>\n                <p>McDonald's <\/p>\n                <p>Head of CX<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--axolotl\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/tina-morrell\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/02\/Tina-Morrell-240x355.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/02\/Tina-Morrell-240x355.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/02\/Tina-Morrell-240x355-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Tina Morrell<\/h5>\n                <p>Qantas<\/p>\n                <p>Head of Customer Strategy and Journey<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--keppel\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/melissasimpson\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/04\/Melissa-Simpson-240x355.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/04\/Melissa-Simpson-240x355.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/04\/Melissa-Simpson-240x355-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Melissa\tSimpson<\/h5>\n                <p>Feros Care<\/p>\n                <p>Chief Experience Officer<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--cashmere\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/jennifer-clarke\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/02\/Jennifer-Clarke-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/02\/Jennifer-Clarke-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/02\/Jennifer-Clarke-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Jennifer Clarke<\/h5>\n                <p>Compare the Market <\/p>\n                <p>GM Customer Experience Marketing<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--mineral-green\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/krista-wright\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Krista-Wright-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Krista-Wright-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Krista-Wright-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Krista Wright<\/h5>\n                <p>The Iconic<\/p>\n                <p>Director - Insights and Engagement<\/p>\n            <\/div>\n        <\/div><\/div><\/div>\n<\/div>\n<\/section>\n<section class=\"p-lg-t-90 p-lg-b-75 p-md-t-40 p-md-b-40 p-b-30 p-t-10 block--spring-wood speaker-section\" id=\"insightsadvisoryboard\">\n<div>\n<div class=\"speakers-grid\">\n<h4 class=\"ashton-font--grey-darker text-center\"><a href=\"\"><span class=\"change-text-hover\"><span class=\"current-show\">2025 Customer 360 Symposium Insights Advisory Board including&#8230;<\/span><span class=\"hover-show\">Driving the CX and customer insights agenda&#8230;<\/span><\/span><\/a><\/h4>\n<div class=\"d-flex justify-content-center m-lg-t-60 m-t-30\"><div class=\"image-cards\"><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--mineral-green\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/vlad-radosavac\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/01\/Vlad-Radosavac-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/01\/Vlad-Radosavac-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/01\/Vlad-Radosavac-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Vlad Radosavac<\/h5>\n                <p>7-Eleven<\/p>\n                <p>Head of Customer and Category Insights<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--pink-lightest\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/alyssa-milton-2\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/10\/Alyssa-Milton_speaker-profile_240x355.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/10\/Alyssa-Milton_speaker-profile_240x355.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/10\/Alyssa-Milton_speaker-profile_240x355-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Alyssa Milton<\/h5>\n                <p>Officeworks<\/p>\n                <p>Head of Insights, Data and Analytics<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--axolotl\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/heba-habashy\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/02\/Heba-Habashy-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/02\/Heba-Habashy-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/02\/Heba-Habashy-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Heba Habashy<\/h5>\n                <p>CBA<\/p>\n                <p>Head of Research and Insights<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--twine\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/karen-sheppard\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"356\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/01\/Karen-Sheppard-240x355.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/01\/Karen-Sheppard-240x355.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/01\/Karen-Sheppard-240x355-202x300.jpg 202w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Karen Sheppard<\/h5>\n                <p>Endeavour Drinks Group<\/p>\n                <p>Head of Customer Insights<\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" >\n            <div class=\"image-content block--blue-spec\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/claire-macleod\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/07\/Claire-Macleod-240x355-2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/07\/Claire-Macleod-240x355-2.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/07\/Claire-Macleod-240x355-2-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Claire Macleod<\/h5>\n                <p>Woolworths<\/p>\n                <p>Head of Customer Insights <\/p>\n            <\/div>\n        <\/div><div class=\"image-cards--item\" data-aos=\"fade-up\" data-aos-duration=\"1500\" data-aos-once=\"true\" data-aos-delay=\"200\">\n            <div class=\"image-content block--blue-darker\">\n                <a href=\"https:\/\/ashtonmedia.com.au\/speaker-lists\/simon-stevens\/\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"355\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/02\/Simon-Stevens-240x355-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Simon Stevens\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/02\/Simon-Stevens-240x355-1.jpg 240w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/02\/Simon-Stevens-240x355-1-203x300.jpg 203w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a>\n            <\/div>\n            <div class=\"text-content\">\n                <h5>Simon Stevens<\/h5>\n                <p>Foxtel<\/p>\n                <p>Director, Group Research<\/p>\n            <\/div>\n        <\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section style=\"display: none;\">\n<div id=\"keynote1\">\n<div class=\"image-text-content image-text-content--left block--grey-light\" style=\"padding-bottom:15;\">\n<div class=\"d-md-flex d-block block--grey-light\">\n<div class=\"image-content block--keppel order-0\">\n <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/Gail-Russell_bw-home.png\" alt=\"Gail Russell\">\n <\/div>\n<div class=\"text-content order-1\">\n<h4 class=\"ashton-font--grey-darker\">2025 International Keynote:<br \/>Gail Russell<\/h4>\n<p class=\"sub-header-text\">Global Head of Customer Experience and Channels<br \/>\nHSBC\n<\/p>\n<p class=\"info-text\">Gail Russell is the Global Head of Customer Experience and Channels at HSBC, based in London. With over 15 years of experience in the financial services industry, she has developed expertise in customer strategy, P&#038;L management, product and proposition development, digital innovation, risk management and distribution.<br \/>\n<br \/>\nGail has held executive leadership positions in global, regional, and market roles across Europe, North America, Africa, and Asia, demonstrating a profound ability to navigate complex business environments.<br \/>\n<br \/>\nPrior to HSBC, she served as the Regional Head of Liabilities at Standard Bank and led Banking Products and Proposition at Citi. Her career also includes roles at Lloyds Banking Group and TD Bank.<br \/>\n<br \/>\nHaving lived in Toronto, Johannesburg, Paris, and London, Gail brings a diverse international perspective to her work, driving impactful customer-centric strategies that enhance user experiences and growth.\n<\/p>\n<\/section>\n<section style=\"display: none;\">\n<div id=\"keynote2\">\n<div class=\"image-text-content image-text-content--left block--grey-light\" style=\"padding-bottom:15;\">\n<div class=\"d-md-flex d-block block--grey-light\">\n<div class=\"image-content block--cashmere order-0\">\n <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/01\/Nyssa-Packard-home-1200.png\" alt=\"Nyssa Packard\">\n <\/div>\n<div class=\"text-content order-1\">\n<h4 class=\"ashton-font--grey-darker\">2025 International Keynote:<br \/>Nyssa Packard<\/h4>\n<p class=\"sub-header-text\">Senior Director, CX<br \/>\nSkyscanner (UK)\n<\/p>\n<p class=\"info-text\">Nyssa Packard leads the Customer Experience team at Skyscanner as Senior Director, CX, including Design, Research and Localisation teams with the focus of delivering outstanding E2E traveller experiences. She has been leading UX, research and data teams for over a decade at companies such as Meta (Facebook), Booking.com and Danone as well as research agencies like Ipsos and Kantar.<br \/>\n<br \/>\nOriginally from the US, she\u2019s lived and worked in Paris, Amsterdam, and London, which she currently calls home. She is passionate about building high performing teams, shaping strategy, making the complex simple (and studying wine!). Nyssa was recently named CX Leader of the Year 2024 in the UK and won awards for Cutting Edge CX Innovator as well as Innovative AI in CX.\n<\/p>\n<\/section>\n<section>\n<div class=\"expect-block block--dark-grey\">\n<h4 class=\"text-center\">Here\u2019s what you can expect<\/h4>\n<div class=\"expect-slider\">\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-microphone\"><\/span><\/p>\n<h6>INSPIRING SPEAKERS<\/h6>\n<p>Speakers have been hand selected by an experienced Advisory Board of your peers<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-letter\"><\/span><\/p>\n<h6>THE INDUSTRY\u2019S ELITE<\/h6>\n<p>An invitation-only event attracting most influential CX and Customer Insights Leaders<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-circles\"><\/span><\/p>\n<h6>OPEN FORUM FOR IDEAS<\/h6>\n<p>A rare opportunity to share ideas and challenges openly with peers, far away from the office<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-desk\"><\/span><\/p>\n<h6>COMPLIMENTARY PASS<\/h6>\n<p>Qualifying client-side leaders may have the opportunity to attend as our guest<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-golf\"><\/span><\/p>\n<h6>A SPOT OF GOLF<\/h6>\n<p>What better way  have deep conversations in a relaxed environment<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-barrel\"><\/span><\/p>\n<h6>A LITTLE WINE TASTING<\/h6>\n<p>Set in the beautiful Hunter Valley, far from the distractions of the office<\/p>\n<\/div>\n<\/div>\n<div class=\"expect-slider--item\">\n<div class=\"item-content text-center\">\n                        <span class=\"ashton-icon-lightbulb\"><\/span><\/p>\n<h6>TRUE VALUE<\/h6>\n<p>Gain a new perspective on how to keep winning in our changing landscape<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"m-md-t-60\" id=\"video\" >\n<div class=\"video-block\">\n<div class=\"block--white\">\n<div class=\"text-content text-left\"  data-aos=\"slide-right\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n<h3>the <\/h3>\n<h2>SYMPOSIUM<br \/>\n                        EXPERIENCE<\/h2>\n<h5 style=\"color:white;\">Hear from our delegates<\/h5>\n<\/p><\/div>\n<div class=\"image-content js-play-video-btn\">\n<div class=\"play-btn-content\">\n                        <span class=\"ashton-icon-play\"><\/span><\/p>\n<p class=\"ashton-font--bold ashton-font--20\">PLAY VIDEO<\/p>\n<\/p><\/div>\n<div class=\"block--twine video-right-bg\"><\/div>\n<p>                    <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/01\/CS24_video-cover-1.png\" \n alt=\"\" data-aos=\"fade-in\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n                <\/div><\/div><\/div>\n<\/section>\n<section class=\"p-md-t-140 p-md-b-85 p-b-30 p-t-30 block--spring-wood logo-grid-description logo-grid-bold-text\">\n<div class=\"container\">\n<div class=\"p-lg-l-100 p-lg-r-100 p-md-l-30 p-md-r-30 p-l-0 p-r-0 \">\n<div class=\"rotate-word-content text-center js-animation-rotate\">\n<p class=\"d-block\">GATHERING<\/p>\n<p>THE<\/p>\n<h3 class=\"ashton-font--grey-dark position-relative\"><span class=\"underlined-text animation-rotate-words three\"><span class=\"p-md-l-10 p-md-r-15 p-l-5 p-r-10 d-inline-block text-nowrap\">right<\/span><\/span><span class=\"underlined-text animation-rotate-words three\"><span class=\"p-md-l-10 p-md-r-15 p-l-5 p-r-10 d-inline-block text-nowrap\">smartest<\/span><\/span><span class=\"underlined-text animation-rotate-words three\"><span class=\"p-md-l-10 p-md-r-15 p-l-5 p-r-10 d-inline-block text-nowrap\">most influential<\/span><\/span><\/h3>\n<p>PEOPLE<\/p>\n<\/div>\n<p class=\"text-md-center text-left m-t-25 ashton-font--light ashton-font--18\">The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"partnersdelegates\">\n<div class=\"logo-grid\">\n<div class=\"tab-content text-center block--spring-wood\">\n<div class=\"d-inline-block\">\n<ul class=\"nav nav-tabs\">\n<li><a data-toggle=\"tab\" href=\"#partners\" class=\"active show ashton-font--bold ashton-font--16\">2025 partners<\/a><\/li>\n<li class=\"active\"><a data-toggle=\"tab\" href=\"#delegates\" class=\"ashton-font--bold ashton-font--16\">2025 delegates<\/a><\/li>\n<\/ul><\/div><\/div>\n<div class=\"tab-content\">\n<div id=\"partners\" class=\"tab-pane fade in active show\">\n<div id=\"platinum\" class=\"tab-pane fade in active show\">\n<h5 style=\"margin-top:40px;\" class=\"text-center\">Platinum Partners<\/h5>\n<div class=\"logo-content\"><div class=\"row\"><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Logos-3.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"216\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2018\/12\/Medallia-Logo-216x86-v2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/06\/Coveo-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/07\/Concentrix-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><\/div><\/div><\/div>\n<div id=\"gold\" class=\"tab-pane fade in active show\">\n<h5 style=\"margin-top:40px;\" class=\"text-center\">Gold Partners<\/h5>\n<div class=\"logo-content\"><div class=\"row\"><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/01\/Twilio-215x86-v3.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Twilio\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"80\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/04\/AWS-215x86-1-e1726642394428.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/07\/inmoment-250.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"InMoment\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/12\/ROKT-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 d-flex justify-content-md-end justify-content-center\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/08\/Liveperson_250x100.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/01\/Thematic_partner-logo_250x100.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/08\/Strativity-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Kantar-250x100-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/12\/Codehouse-250x100-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"216\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/01\/qualtrics-216x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Qualtrics\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/11\/Innocean-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/03\/Forsta-InMoment-2.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 d-flex justify-content-md-end justify-content-center\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/12\/Logos-33.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/02\/ipsos-215x86-2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"ipsos\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/05\/AKQA-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><\/div><\/div><\/div>\n<p><!--\n\n<div id=\"silver\" class=\"tab-pane fade in active show\">\n[display-posts post_type=\"partners-lists\" category=\"cs25-silver-partners\" image_size=\"full\" posts_per_page=\"-1\" order=\"ASC\" orderby=\"menu_order\" tpl_type=\"logo\"]<\/div>\n\n--><\/p>\n<div id=\"event\" class=\"tab-pane fade in active show\">\n<h5 style=\"margin-top:40px;\" class=\"text-center\">Event Partners<\/h5>\n<div class=\"logo-content\"><div class=\"row\"><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"100\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/08\/Material-250x100-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><\/div><\/div><\/div><\/div>\n<div id=\"delegates\" class=\"tab-pane fade\">\n                    <div class=\"logo-content\"><div class=\"row\"><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/01\/Bupa-215x86-v3.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"85\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/01\/mynrma-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/10\/alinta-energy-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Alinta energy logo\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/03\/mcdonalds-215x86-2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"McDonald&#039;s\" \/><\/div><\/div><div class=\"col-md-3 col-5 d-flex justify-content-md-end justify-content-center\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/05\/endeavour-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Endeavour\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Skyscanner-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"216\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/Energy-Queensland-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/01\/kimberly-clark-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/12\/hsbc-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"HSBC\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2017\/05\/Commbank-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2023\/03\/Flight-Centre-215x86-v2.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 offset-1 offset-md-0 justify-content-md-start justify-content-center d-flex\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/01\/Officeworks-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-5 d-flex justify-content-md-end justify-content-center\"><div class=\"image-content align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2024\/09\/Telstra-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2020\/12\/duluxgroup-215x86.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"DuluxGroup\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"86\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2014\/09\/Macquarie-v2-215x86-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><\/div><\/div><div class=\"col-md-3 col-4 justify-content-md-end justify-content-center d-flex\"><div class=\"image-content text-md-right align-self-center\"><img loading=\"lazy\" decoding=\"async\" width=\"220\" height=\"220\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2016\/02\/nbn.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2016\/02\/nbn.png 220w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2016\/02\/nbn-150x150.png 150w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2016\/02\/nbn-45x45.png 45w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/><\/div><\/div><\/div><\/div>\n                <\/div><\/div><\/div>\n<\/section>\n<section class=\"testimonial-section p-md-t-95 p-md-b-75 p-t-55 p-b-0\" id=\"testimonials\">\n        <div class=\"container\">\n    <div class=\"testimonial-item-row\" data-aos=\"fade_left\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--right p-lg-r-40\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"95\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/05\/sermin-yavuzer-95x95-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Sermin Yavuzer\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/05\/sermin-yavuzer-95x95-1.jpg 95w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/05\/sermin-yavuzer-95x95-1-45x45.jpg 45w\" sizes=\"auto, (max-width: 95px) 100vw, 95px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">INSPIRED AND LEARN FROM CX LEADERS <\/span><span>I highly recommend this event to anyone keen to be inspired and learn from other CX leaders. I certainly walked away from the two days energised and uplifted listening to presentations, taking part in think tank discussions and networking with some amazing leaders - and the fact that the symposium was so professionally executed was just the icing on the cake! <\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Sermin Yavuzer<\/span> <span class=\"d-none d-md-inline\">-<\/span> Manager, CX Programmes and Capability at Optus<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/09\/optus-140x84.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"testimonial-item-row\" data-aos=\"fade_right\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--left p-lg-l-10\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"95\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/05\/rebel-bailey-95x95-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Rebel Bailey\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/05\/rebel-bailey-95x95-1.jpg 95w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2022\/05\/rebel-bailey-95x95-1-45x45.jpg 45w\" sizes=\"auto, (max-width: 95px) 100vw, 95px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">CX EVENT OF THE YEAR <\/span><span>The Customer 360 Symposium is the CX event of the year. It's a fantastic chance to meet experts in the field, learn about the emerging technologies and sharpen your skills. The location is also terrific and the people you meet fantastic. Thanks Ashton Media, I can't wait to go again next year.<\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Rebel Bailey<\/span> <span class=\"d-none d-md-inline\">-<\/span> Senior Customer Experience Designer at Hollard Insurancee<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2019\/06\/Hollard-144x70-e1632460177851.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"testimonial-item-row\" data-aos=\"fade_left\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--right p-lg-r-40\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"95\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/08\/Lyndall-spooner-95x95.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Lyndall Spooner\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/08\/Lyndall-spooner-95x95.jpg 95w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/08\/Lyndall-spooner-95x95-45x45.jpg 45w\" sizes=\"auto, (max-width: 95px) 100vw, 95px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">NUMBER ONE EVENT <\/span><span>The Customer 360 Symposium is the number one event for bringing together leaders in insights and CX and a fantastic forum for sharing ideas and networking. Unlike other events there is a greater sense of building a community of people who are passionate in driving better outcomes for customers and to celebrate each others successes.<\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Lyndall Spooner<\/span> <span class=\"d-none d-md-inline\">-<\/span> Managing Director, Fifth Dimension Research & Consulting<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/06\/5d-150px.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"testimonial-item-row\" data-aos=\"fade_right\" data-aos-duration=\"1500\" data-aos-once=\"true\">\n        <div class=\"testimonial-item testimonial-item--left p-lg-l-10\">\n            <div>\n                <div class=\"testimonial-item--content\">\n                    <div class=\"image-content\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"95\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/12\/jodie-campbell-95x95-1.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Jodie Campbell\" srcset=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/12\/jodie-campbell-95x95-1.jpg 95w, https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/12\/jodie-campbell-95x95-1-45x45.jpg 45w\" sizes=\"auto, (max-width: 95px) 100vw, 95px\" \/>\n                    <\/div>\n                    <div class=\"text-content\"><p class=\"ashton-font--light ashton-font--17\"><span class=\"ashton-font--bold ashton-font--14\">DRAWING TOGETHER TOP CX LEADERS <\/span><span>The Customer 360 Symposium is a welcome event drawing together the top CX Leaders in AU and beyond to reflect, collaborate and learn from shared experience. An incredibly valuable initiative which has you pausing and reflecting on the work your organisation is carrying out. I'll take a number of learnings back to my organisation that I know will gain traction and ultimately help to shape the CX Transformation that is currently underway.<\/span><\/p><\/div>\n                <\/div>\n                <div class=\"testimonial-item--footer\">\n                    <div class=\"testimonial-item--footer--content\">\n                        <p class=\"ashton-font--bold ashton-font--12\"><span class=\"d-block d-md-inline\">Jodie Campbell<\/span> <span class=\"d-none d-md-inline\">-<\/span> Global Customer Experience (CX) & Insights Leader. Customer Centre of Excellence, Flight Centre Travel Group<\/p>\n                        <img decoding=\"async\" class=\"optus-logo\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2021\/12\/flightcentre-150.jpg\"  alt=\"\">\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div><\/div><br \/>\n<\/section>\n<section>\n<div class=\"call-to-action block--carrara\">\n<div class=\"right-bg-block block--twine\"><\/div>\n<div class=\"call-to-action--content\">\n<div class=\"block--blue-light cta-block d-lg-flex\">\n<div class=\"text-content col-lg-6 col-12\">\n<h2>INTERESTED<br \/>\nIN ATTENDING?<\/h2>\n<p>We bring people and ideas together,<br \/>\nthe connection just happens.<\/p>\n<p><button class=\"ashton-btn ashton-btn--blu-btn\"><a href=\"\/symposiums\/customer-360-symposium\/apply-for-your-place\/\">APPLY FOR YOUR PLACE<span class=\"ashton-icon-arrow-right\"><\/a><\/span><\/button><\/p>\n<\/div>\n<div class=\"contact-content col-lg-6 col-12 p-r-0\">\n<div class=\"contact-block block--white\">\n<h3>Contact<\/h3>\n<div class=\"info-content\">\n<div style=\"float:left;\"><img decoding=\"async\" src=\"https:\/\/ashtonmedia.com.au\/wp-content\/uploads\/2025\/10\/JC-profile.jpg\" alt=\"Jamie Carroll\"><\/div>\n<div class=\"info-text-content\">\n<h6>Jamie Carroll<\/h6>\n<p>Partnerships Director, Ashton Media<\/p>\n<p>Ph: +61 425 138 250<\/p>\n<p>jamie@ashtonmedia.com.au<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>The region&#8217;s most renowned CX event The Customer 360 Symposium is back for its 13th year, bigger and better than ever, bringing together over 150 of the most influential CX and Customer Insights leaders from the leading organisations in Australia and New Zealand. The event takes place in the beautiful Hunter Valley, where for two [&hellip;]<\/p>\n","protected":false},"author":99,"featured_media":67012,"parent":8,"menu_order":41,"comment_status":"closed","ping_status":"closed","template":"minisite-front-page-simple-efo.php","meta":{"_acf_changed":false,"inline_featured_image":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-50811","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages\/50811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/users\/99"}],"replies":[{"embeddable":true,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/comments?post=50811"}],"version-history":[{"count":85,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages\/50811\/revisions"}],"predecessor-version":[{"id":70279,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages\/50811\/revisions\/70279"}],"up":[{"embeddable":true,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/pages\/8"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/media\/67012"}],"wp:attachment":[{"href":"https:\/\/ashtonmedia.com.au\/wp-json\/wp\/v2\/media?parent=50811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}